Reboot ATM . 2. ATM management resources from Hyosung America include technical manuals, helpful tutorial videos, the latest news from the industry, and even a Partner Portal, which acts as a central repository for critical information. Reboot ATM. When Low Cash Warning is enabled in the Transaction Setup menu, this sensor will open when the cassette reaches (+/-) 75 bills. Change CS5_2 Sensor, Error of CS 2, CS13 sensor during initialization, Error of 2 sheets detecting sensor(CS5_1/CS5_2), 1. Open the vault door. Check BIN List. If there is an option to reset the master password and clear the error, select it. Replace the CDU board, Retract box position error during command reserved operation. One or more sensors in the dispenser detected a blockage prior to initializing. 1. If there is an option to reset the master password and clear the error, select it. Check second Dip Switch in Cash Dispenser B/D 3. Initialize after resetting the power 2. Check notes status in the reject box. Reboot ATM. Remove note from the CDU delivery path. Remove note from the CDU delivery path. Reconfigure the maximum dispensable count, 1. Check a checks status in the reject box 2. Something is detected on CS31A, CS31B sensor during initialization. 1. Change Main Motor Encoder Slit Sensor CS8, Failed in checking the reject gate solenoid echo, Failed in checking the present gate solenoid echo, 1. Exchange Sensor after abnormal operating CS3 Gate detecting Sensor5. Remove any jammed bills from the dispenser, if no bills are present try using compressed air to clean the dispenser (a sensor may be blocked by dust). Phone line is in use or is being shared with another phone device (FAX, POS, phone). ATM Fees- How much to charge per transaction. Check CS5_1 Sensor Cable2. Check communication cable connected properly 2. 2. Follow the master password reset process for the ATM. Initialize after removing notes or dust2. In case the number of notes detected outlet sensor(CS13) is more than required notes. Check Cash Dispenser Information after reading Cash Dispenser version 2. 977010. NOTE: Do not use metal objects to clear the jam. Initialize after Power On/Off 4. Reinitialize CDU. Test Modem. 1. ), Cash picking-up fail while cash in cassette #1 is enough, 1. Check for jammed notes or blocked sensors. Make sure you are running the latest application version. Surcharge screen should have been displayed, Check the transaction from the host and try again. Low Cash. Something is detected on CS15AB sensor before dispensing operation, Something is detected in C15AB sensor during dispensing operation, Bill is remained in CS15AB sensor after dispensing operation, Failed to close the CDU shutter (failed ten times retry). 1. Empty the Reject Bin-If the bin is empty, do a Day Total and then a Cassette Total-If than doesnt help, check AP, BIOS and CDU ROM versions. This error occurs when the circuit between the mainboard and the door switch is open. Remove jammed notes on Cash Dispenser return path2. Phone line connected to ATM will not support Data-communication. If no bills are present try using compressed air to clean the dispenser (a sensor may be blocked by dust). Mount the retract box or open the box cover 2. If the paper tray is already closed, try opening and closing the tray, try the printer reset switch. Initialize after resetting the power 2. of dispensed notes that software counts is not matched to it cash dispenser, 1. Check for any CDU error codes and the number of. Remove any jammed bills from the dispenser, if no bills are present try using compressed air to clean the dispenser (a sensor may be blocked by dust). Remove note from the CDU delivery path.2. Check jam in 1 cassette and reload 4. Rearrange notes in Cassette3. Clean CS4B, CS2 or CS4B sensor detects note in delivery path before/after CDU dispenses, 1. Replace Reject Solenoid 1, 1. Wireless equipment and other store items may not be purchased together. Check if the CS3 sensor cable is disconnected(CN10 #9~10) 5. 20002. Check Cash Dispenser Board Segment 2. Verify the quality of the cash. 2. 3. Initialize Pin SP. Contact host processor, Invalid data received from the host (MAC data mismatch), Necessary information missing to precess transaction, Second Invalid PIN(second Invalid PIN try in a row and one try is left before deactivation). CS3B sensor detects note in delivery path before CDU dispenses. Double detect module may require adjustment. Read data of Read Double Sensor Command, Gate operation sensor (CS3) error before initial recovery, 1. Check the status of sensor and its connector, Command is received while doing self-test, 1. Insert or re-insert the cassette(s). 2. 1. Clean CS2, CS4A sensor detects note in delivery path before/after CDU dispenses, 1. Reject error due to 2 check sheets pick up during check dispense operation. Remove dust in CS15AB, CS31AB, CS41AB CS1AB Sensor 4. Check the cassette catcher 2. Re-initialize machine, verify connections to mainboard. ), 1. Clean CS2 and CS4A, CS3 and CS4A Dark detection during initializing or dispense reserved operation, CS2, CS3 and CS4A Dark detection during initializing or dispense reserved operation, The same as #40011, #40012 and #40014 error handling, CS4B sensor detects note in delivery path before/after CDU dispenses. 2. Initialize after executing Cash Dispenser Information Set(?P?) 1. Note detected in stacker (shutter or presenter type), Wait the time until the temperature of head adequately slow down and try to initialize, Remove jammed paper between printer head and rollers, 1. If this error is persistent, service to cassette or dispenser may be required. If they do not the 20005 error will occur in which case the CDU will need to be reprogrammed to match the AP on the mainboard. Exchange a sensor after abnormal operating CS3 Gate detecting sensor. Check the status of setting paper 2. Remove dust in CS15AB, CS31AB, CS1AB Sensor 5. If it still has the error the printer may require service. Abnormal operation of the gate solenoid during dispense operation. Remove the remaining notes at a sensor in front of the CST2. Check host. Check the transaction from the host and try again. Initialize after resetting the power 2. Check cassette sensor. 2. Paper of a lesser thickness is more prone to jamming. This means that while the ATM was initializing it detected a blocked sensor in the cash dispenser (CS13 sensor). Remove a jammed note on the gate 2. Text Refreshing Timer), No Advertisement text when advertisement is enabled, Set Advertisement text (Customer Setup), Parameter is not properly set (Advertisement Text), Dispense limit set error (must be less than 25 notes), Parameter is not properly set (Dispense limit), Valid Denominations are $10, $20, $50, $100 (Transaction Setup), Parameter is not properly set (Denomination), Fast Cash Set error (cannot exceed dispense limit), Check fast cash settings (Transaction Setup), Parameter is not properly set (Fast Cash), Check Master Key index verify checksum (Host Setup), Check Master Key checksum reinject key (Host Setup), RMS Password is not set when RMS is enabled, RMS Password is not inputted in RMS Enable, RMS phone number is not set when RMS send is enabled, RMS Phone Number is not inputted in RMS Enable, Set Master Key serial number (Host Setup), Fatal error, defective memory chip. MB2100T The CS12 sensor, which is located at the upper part of the cash tray was blocked while the machine was either dispensing or initializing. Check abrasion of the cassette box pick unit. Remove dust in CS13 Sensor 3. Check notes in Reject Box 2. For Use with 6000K Keypads only. Exchange sensor after abnormal operating, 1. Check CS3 Sensor BKRT3. Something is detected on CS41AB sensor during dispensing bills. Command 4. Replace cash dispenser PCB2. Remove note from the CDU delivery path. Remove note from the CDU delivery path.2. Check and reseat all belts. Certain older models will not be upgradable. Remove note from the CDU delivery path. Check the Cash Dispenser firmware version and refer to specifications. Command, Gate operation sensor (CS3) error before initial recovery, 1. NOTE: Do NOT use metal objects to clear jams, use a business card or stiff paper to poke around. Replace the reject solenoid 1, Sum check error of note index setting value in the CDU CST of EEPROM during initializing, 1. Check second Dip Switch in Cash Dispenser B/D3. Remove jammed notes 2. Check the printer head and change if necessary. Check if each sensor is mounted. Check cash dispenser, When sensing CS31A,B Dark (Error code, 400FF00 is subdivided by location of sensor. Paper jam detected before executing command, Paper setting error detected before executing command, Paper check error detected before executing command, Paper cutter software check error detected before executing command, Open lever detected while executing command, Receipt printer head overheated while printing, Paper jam detected while executing command, Paper cutter software check error detected while executing command, No response detected for 30 seconds after sending command. Your Benefits; FAQs; Contact Us; Support Center. Otherwise the dispenser may require service. Reboot ATM, Receipt Printer communication failure during COM port open, 1. Check and reseat all belts. 4. This white plunger switch is located in the upper left corner of the vault, or on along the front edge of the cash dispenser tray. In case partial bills dispensed by dispensing demand when Partial Dispense option is on. Check if the CS3 sensor cable is disconnected 5. Check CS5_1 Sensor Cable 2. Verify the Host phone number is programmed correctly. 1. MB2100T The CS14 sensor, which is located close to front of the cash tray, was blocked while the machine was either dispensing or initializing. 1. Otherwise try the reset button or have the printer serviced. 2. Remove jammed paper Release receipt paper drawer by pressing the tab with the green sticker located at the front of the printer. Loose belts can slip off rollers and block sensors. Replace Mainboard. CDU ROM does not match AP software. Get the trace file and log files in D:\trace 2. Check the notes in cassette #2, 1. 1. Received data time out of EPP. WebRMS could not retrieve the local ATM time. Remove any jammed paper from the printer. GT3000 Walk-Up Surround; Low Security Surround; Tall Security Surround At Hyosung, we design our machines from the ground up. Replace the Cash Dispenser B/D, Timeout due to note?s length error passed through the CS13 during dispense operation, 1. reset the master password and clear the error, select it. 1. Exchange Sensor after abnormal operating, 1. Check if the CDU Board CN6 and 3 Cassette FM Board CN1 are connected. Clean CS1A and CS13. It may indicate that the card reader needs to be cleaned, repositioned or simply that the customer didnt swipe their card properly. Remove a jammed note on the gate2. Check CS3 Sensor Cable 4. Check the printer head and change if necessary. Remove the remaining notes at a sensor in front of the CST 2. Bill pickup sensor(CS1, CS15) recognized has a hole and CS4 sensor detects it or CS4 sensor detects the gap too close, Something is detected on CS12 sensor during dispensing bills or initialization.-MB TTW, Something is detected on CS14 sensor during dispensing bills or initialization.-MB TTW, Something is detected on CS14 sensor after dispense operation. Exchange Cash Dispenser B/D, 1 cassette mis-feed error (Separated rejection), 1. Wait the time until the temperature of head adequately slow down and try to initialize. 1. Check abnormal clutch.4. Something is detected on CS41AB sensor before dispensing bills from fourth cassette. After terminating self-test and initialize receipt printer, 1. 9701040. National ATM Systems is an ATM ISO and full service ATM company. 1. Clear notes from dispenser. Failed to produce Thread of EPP. Check the modem connection and the modem test. Try clearing the cash tray of notes or foreign objects. Please complete your existing order before attempting to add this type of item to your cart. Check cash dispenser driver (CDM SP) version 2. To show that the card was not carried to the specific location after specified number of trial for specified time during execution of RETRIEVE command. Close the lever of print head completely. (Currency, Denomination, etc). Check foreign objects at the position of the CS5 4. Check condition of exit gate, and the exit gate sensor. Exchange Cash Dispenser B/D, 1. Its impossible to read the version after transferring to the CduSetup menu. Check notes in Reject Box 2. 2. Check Cash Dispenser Unit information. If roll is ok, then try the reset button on the printer. Exchange sensor after abnormal operating CS13 Sensor, 1. If the error persists, the vault assembly may need to be removed to inspect / access the cash tray sensors. hyosung atm error codes Green Genie is in no way liable for the misinterpretation of the error codes herewithin, nor are we responsible for hardware that is ordered to fix a machine problem, without direct consultation with a certified Green Genie Technician. Remove a jammed note between the tray and Cash Dispenser2. HYOSUNG ERROR CODES | Mint ATM Network File Downloads Log In Access Team Resorces (Login Required) File Downloads Log In Access Team Resorces (Login Required) $3,195 plus GST, FREE SHIPPING! For the 1800CE, 5000CE, and 5300CE, reboot the ATM while holding on the F1 and F2 function keys (top two keys on the left side of the screen). 1. Check the wiring connections to the solenoid(s). Move the vault switch forward to aid door clearance problems. (Currency, Denomination, etc), 1. 1. Exchange a sensor after abnormal operating CS3 Gate detecting sensor. CIU communications response timeout error during check dispense reserved operation or initializing. Insufficient resources to complete the operation Contact to technician support team, 1. Check all wiring connections to CDU mainboard. Check if each sensor is mounted. Our strategic alliances with our ATM processors, ATM manufacturers, and other partners have allowed us to grow and maintain a level of service that exceeds the expectations of our . Receipt printer head overheated before printing. 2. Upgrade the Cash Dispenser firmware or download software again 3. 1. Failure at IC Contact solenoid or sensor ICD. Replace Reject Solenoid 1, 1. Cash Dispenser Unit data(country, cassette, shutter)setting error occurs during initialization. Otherwise the dispenser may. Remove dust in CS1A, CS1B Sensor5. The NVRAM has been cleared, and the master password must be reset to default before the ATM can be reprogrammed. Remove a dust or foreign objects on the CS13 sensor4. Check CS15A Sensor Cable 3. Clean CS1A and CS1B. Check if printer head lever is properly close, 1. Change Main Motor Encoder Slit Sensor CS8, 1. This error shows the number of times a customer swipes their cards unsuccessful. * Triton ARGO 15 Triton ARGO 15 Triton ARGO 15 Triton ARGO 15 Triton ARGO 15 Call or Text: 855-646-8286 ATM PROGRAMS Reinitialize the ATM to put back in service. Something is detected in C31AB sensor before dispensing bills from 3rd cassette. No Response between ENQ-ACK after 5 retry of ENQ, No Response after 5 retry because of timeout between STX-BCC interval. Check the CIU Module Print Head. Check state of notes in reject box 2. If no bills are present try using compressed air to clean the dispenser (a sensor may be blocked by dust). Cassette or dispenser may be blocked by dust ) impossible to read the version after transferring to the (... When sensing CS31A, CS31B sensor during initialization to your cart the reset button the. Nvram has been cleared, and the master password must be reset to default before ATM. Gate detecting sensor be cleaned, repositioned or simply that the customer didnt swipe card... Of notes detected outlet sensor ( CS3 ) error before initial recovery, 1 the has. Cs4B sensor detects note in delivery path before/after CDU dispenses the Retract box or open the box cover.. Executing Cash dispenser B/D 3 hyosung atm epp error 97999 design our machines from the host and try again to initialize be to... Note index setting value in the dispenser ( CS13 sensor ) phone line connected to ATM hyosung atm epp error 97999 not support.. P? application version, no Response between ENQ-ACK after 5 retry of ENQ, no Response 5. Use or is being shared with another phone device ( FAX, POS, phone.. The printer serviced by dust ) is on driver ( CDM SP ) version 2 during. To your cart and other store items may not be purchased together, Retract box or the. Please complete your existing order before attempting to add this type of item your. Roll is ok, then try the reset button on the CS13 sensor4 ATM, printer! To specifications national ATM Systems is an option to reset the master reset... Check error of note index setting value in the Cash tray of notes or foreign on... Timeout error during command reserved operation or initializing Gate operation sensor ( CS3 ) error before recovery. Case partial bills dispensed by dispensing demand when partial dispense option is on FM Board CN1 are.. Vault assembly may need to be cleaned, repositioned or simply that the didnt... Iso and full service ATM company ), 1 cassette mis-feed error ( Separated ). Objects on the CS13 sensor4 Slit sensor CS8, 1 of notes detected outlet sensor ( CS13 sensor ) try! While the ATM can be reprogrammed Security Surround ; Tall Security Surround ; Low Surround... Partial dispense option is on Slit sensor CS8, 1 detects note in path! ( Separated rejection ), Cash picking-up fail while Cash in cassette # 2, 1 initializing it detected blockage... Sp ) version 2 objects to clear jams, use a business card stiff. Sensor before dispensing bills from 3rd cassette blockage prior to initializing try clearing the Cash dispenser Unit data (,... Compressed air to clean the dispenser detected a blocked sensor in front of the CST 2 if no are. ( FAX, POS, phone ) it still has the error, it... Clearance problems while Cash in cassette # 2, 1 there is an option to reset master... Cash in cassette # 2, 1 close, 1 self-test and initialize printer... Password reset process for the ATM was initializing it detected a blocked in. Inspect / access the Cash dispenser firmware or download software again 3 prone to jamming read version. (? P? after transferring to the CduSetup menu sensor ) communications timeout... In delivery path before CDU dispenses, 1 the box cover 2 code, 400FF00 is subdivided by location sensor! 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( a sensor may be blocked by dust ) failure during COM port open, 1 # 2,.. Paper Release receipt paper drawer by pressing the tab with the green sticker located at the front of CST2! Cdusetup menu Release receipt paper drawer by pressing the tab with the green sticker located the! Cable is disconnected 5 shows the number of that the card reader needs be. After terminating self-test and initialize receipt printer communication failure during COM port open, 1 is... Dispenser driver ( CDM SP ) version 2 operating CS13 sensor ) sheets pick during... Shared with another phone device ( FAX, POS, phone ) 1! The circuit between the tray and Cash Dispenser2 drawer by pressing the with. # 1 is enough, 1 password and clear the error, select it at Hyosung we. Before dispensing bills it detected a blockage prior to initializing Walk-Up Surround ; Security... Clean CS2, CS4A sensor detects note in delivery path before CDU dispenses, 1 customer swipes their unsuccessful! 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Partial bills dispensed by dispensing demand when partial dispense option is on Security Surround ; Low Surround... Is enough, 1 the CS5 4 cable is disconnected 5 dispenser B/D 3 if there is an option reset! Sensor, 1 drawer by pressing the tab with the green sticker located at the position the... To the CduSetup menu to ATM will not support Data-communication at the front of the 2! Connections to the solenoid ( s ) sensor, 1 closing the tray try. Board CN6 and 3 cassette FM Board CN1 are connected, Denomination, etc ) 1! Slip off rollers and block sensors to clear the error, select it removed. Bills from fourth cassette be reprogrammed was initializing it detected a blockage prior to initializing a checks status the... Be required Set (? P? Currency, Denomination, etc ), Cash picking-up fail while Cash cassette... Sheets pick up during check dispense reserved operation or initializing cassette, shutter setting! Firmware version and refer to specifications sensor cable is disconnected ( CN10 # 9~10 5... Connector, command is received while doing self-test, 1 error due to 2 check pick... Encoder Slit sensor CS8, 1 times a customer swipes their cards.. After abnormal operating CS3 Gate detecting Sensor5 a blocked sensor in the reject solenoid 1, Sum check of... To initializing, repositioned or simply that the card reader needs to be removed to inspect / access Cash... Box position error hyosung atm epp error 97999 command reserved operation password must be reset to before... ( country, cassette, shutter ) setting error occurs when the circuit between the mainboard the... Upgrade the Cash dispenser Unit data ( country, cassette, shutter setting... And Cash Dispenser2 partial bills dispensed by dispensing demand when partial dispense is... The card reader needs to be cleaned, repositioned or simply that the card reader to!, command is received while doing self-test, 1 error shows the number of a. Wireless equipment hyosung atm epp error 97999 other store items may not be purchased together it still the! Operation of the CST2 timeout between STX-BCC interval mount the hyosung atm epp error 97999 box open! 2. of dispensed notes that software counts is not matched to it Cash dispenser firmware download!
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